A homeowner in Naugatuck, CT, discovered about 1 inch of standing water in her basement after heavy rainfall. Despite contacting the local fire department and two local plumbers, all of whom concluded the issue was caused by groundwater, the water continued to accumulate over the course of a week, accompanied by a worsening odor. The homeowner, in need of a solution, found Total Restoration online and requested our assistance.
Mitigation of Water and Sewage Odor Issues
Upon arriving at the property, Total Restoration’s project manager quickly identified a faint odor of sewage in the basement. Although there was no visible source of the water, the team conducted a thorough mitigation investigation of the property’s plumbing system. Eventually, they discovered that a blockage in the main waste line had caused wastewater to back up and overflow from the laundry drain pipe, leading to Category 3 water contamination, impacting the basement and many of the homeowner's belongings.
Water Damage Cleanup and Sewage Restoration
1) Identification of Source
Total Restoration was able to trace the source of the water to sewage backup rather than groundwater, changing the entire course of the restoration project.
2) Insurance Claim Assistance
The team helped the homeowner file a claim with her homeowner’s insurance, ensuring the sewage-related damage was covered (in contrast to groundwater, which would not have been covered).
3) Comprehensive Cleanup and Restoration
Content Pack-Out and Storage: Total Restoration packed and stored the affected items to preserve them for cleaning and restoration.
Basement Cleanup & Drying: They performed a complete cleanup and drying of the basement, addressing water damage and ensuring the space was restored to pre-damage condition and safe from future mold growth.
4) Waste Line Unblocking
Total Restoration referred the homeowner to a local company that was able to unblock the main waste line the same day, effectively resolving the root cause of the issue.
Complete Water Damage Restoration and Successful Insurance Claim For Naugatuck CT Homeowner
By accurately identifying the source of the water damage and sewage contamination, Total Restoration was able to assist the Naugatuck homeowner file a successful insurance claim, restore the basement, and prevent further damage. The homeowner was extremely satisfied with the results, especially the thorough cleanup and restoration of her property, and appreciated the team’s help in navigating her insurance claim.
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